Misleading and ***********

Item: DirectAxis
Rating: 1
Author: Angela M

I app**** for your so called Covid-19 relief mid April, and was approved. Went through the T+C's and accepted everything with the consultant, and was happy that this was one less thing to worry about in these uncertain times.

Lo and behold, come the 1st May my debit order ran anyway. Tried to call in but you cannot talk to the Covid-19 department you have to email them. I did. I then got an sms saying I do not qualify for the relief as I was already in financial distress before lockdown. Totally untrue. But then to add insult to injury - on my FNB app it does show that the additional loan has been added and I am guessing I will need to pay this back - even though no payment holiday was actually provided? So you go back on your commitment to me AND make me pay back a relief loan that I apparently didn't qualify for and was not actually provided.?????

Helpful (0)

Replies (1)

DirectAxis's replyOfficial

27 May 2020, 10:55

Hello Angela, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis

DirectAxis's reply27 May 2020, 10:55

Official