Misinformation and dishonest

Direct Axis is ****.**** . My mother made call a in 2021 July/August regarding her personal loan she was advised the loan term was due in December 2022 . Then one year later my mother gets debited last month so angry so she reverse the debit order until she finds clarity on what's going on .

We call this morning speaking to Odele she states my mother is in errors so I ask how since her loan term has ended.

She states my mother signed a contract there's nothing she can do as she is paying 5 year loan for R122,993 loan term for R2300 a month of which in my calculations that makes R138 000 .This is ********** as the loan term has ended please get someone who will get that call from 2021July/August that details my mother's loan term ending in 2022 December by another agent. ***

Why is Direct Axis agent talking 2 different stories?

We spoke to Odele from Collection but they can't explain why that other agent said my mothers loan ends December