****med by Directaxis

We are feeling ****med by DirectAxis, my husband has had a loan of which we requested for a settlement on the 11th November 2022 after several incidents that they were double deducting installment without informing the client. We spoke to Andiswa Makwenkwe who gladly assisted us and we paid the settlement of R23087.67. In December 2022 they still continued to deduct from the bank despite settlement being paid we spoke to Andiswa and she said she has escalated the matter to accounts so it will be refunded, we waited until we reversed that deduction as we needed that money, same went in January 2023 as well. All of a sudden after an entire year 16 November 2023 we receiving an email from CollectionsService @Directaxis that my husband is having an outstanding balance of R7646.52 how is that after a settlement was done and why wasn't it communicated all this time even after the complains we had made in Dec and in Jan about the ongoing debit order after settlement