KR
Kamini R
1 reviews | Active since Jul 2018
05 Jul 2018, 08:33
Maternity claim ignored
I app**** for a Maternity Benefit claim and this was approved for the months of April and May 2018. Direct axis was paid for these months by Hollard. Direct Axis still debited my account for the 2 months. I called to notify them of this on Friday 29 June 2018 and spoke to Tareen. The supervisor left early so the transaction was put on hold. I called on Monday 2 June and spoke to Nomvuyo who confirmed the amount and processed my transaction. She confirmed also that bec I bank with Fnb and they with wesbank then I should receive the money by Tuesday morning. It’s now Thursday 5 June and no money has been received. This resulted in a shortfall in my bank account and rejected debits which amounts to bank charges. I want to know why I haven’t been paid. This is a fault on the side of Direct Axis and should have been rectified already. I app**** for this claim bec I needed financial assistance during my maternity leave and am contractually entitled to it and it has resulted in a huge inconvenience on my side. When will this be sorted. This service is unacceptable.
Regards Kamini Reddy ********** 506
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
05 Jul 2018, 09:28Hello. Thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply05 Jul 2018, 09:28
Official
Hello. Thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis
Best regards,
KR
Kamini R's updateReviewer Update
06 Jul 2018, 08:32It’s now 6 July and I haven’t received a call from Direct Axis. I’m on unpaid maternity leave and the little money that I had in my account was incorreectly debited by direct Axis in April and May 2018. My medical aid has been suspended due to rejection of my debit order. I told the call centre agents that this will happen. My medical aid was due on 3 July and it’s now 6 July. I have had this medical aid for 13 years now and this is the first time my debit order is suspended. I had budgeted for this but Direct Axis is sitting with my money and refuse to refund me. What must I do now! Why haven’t I received my refund! The maternity benefit that was approved was supposed to relieve me of 2 months of the direct axis loan installments. This is the the contract document I signed with direct axis. This is breach of contract. I want my money back now. Who will pay for my bank charges and were will I get money now to take my newborn to the doctor. I NEED THIS RECTIFIED NOW!!!
KR
Kamini R's update06 Jul 2018, 08:32
Reviewer Update
It’s now 6 July and I haven’t received a call from Direct Axis. I’m on unpaid maternity leave and the little money that I had in my account was incorreectly debited by direct Axis in April and May 2018. My medical aid has been suspended due to rejection of my debit order. I told the call centre agents that this will happen. My medical aid was due on 3 July and it’s now 6 July. I have had this medical aid for 13 years now and this is the first time my debit order is suspended. I had budgeted for this but Direct Axis is sitting with my money and refuse to refund me. What must I do now! Why haven’t I received my refund! The maternity benefit that was approved was supposed to relieve me of 2 months of the direct axis loan installments. This is the the contract document I signed with direct axis. This is breach of contract. I want my money back now. Who will pay for my bank charges and were will I get money now to take my newborn to the doctor. I NEED THIS RECTIFIED NOW!!!
DirectAxis's replyOfficial
06 Jul 2018, 09:34We're taking this very seriously and are looking into it urgently. A consultant will be in touch with you as soon as we have gathered more information.
Best regards,
DirectAxis's reply06 Jul 2018, 09:34
Official
We're taking this very seriously and are looking into it urgently. A consultant will be in touch with you as soon as we have gathered more information.
Best regards,
DirectAxis's replyOfficial
06 Jul 2018, 12:15We are able to confirm that a consultant has been in touch.
Best regards,
DirectAxis's reply06 Jul 2018, 12:15
Official
We are able to confirm that a consultant has been in touch.
Best regards,
KR
Kamini R's updateReviewer Update
06 Jul 2018, 12:18I did not receive a call from direct Axis so I called them. After speaking to Tareen, she spoke to wesbank and explained my situation. I have now received the refund. Thank you
KR
Kamini R's update06 Jul 2018, 12:18
Reviewer Update
I did not receive a call from direct Axis so I called them. After speaking to Tareen, she spoke to wesbank and explained my situation. I have now received the refund. Thank you
DirectAxis's replyOfficial
06 Jul 2018, 13:30All right. Thank you for the feedback.
Best regards,
DirectAxis's reply06 Jul 2018, 13:30
Official
All right. Thank you for the feedback.
Best regards,