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GM
Guy M

1 reviews | Active since Jan 2018

17 Jan 2018, 15:16

Marketing Spam

I have been receiving unsolicited marketing spam since the 7/12/2017. Notwithstanding customer services and the marketing teams assurances of no further communication it continues unabated. Phone calls/e-mails and as a last resort soliciting the help of the DMSA seems not to have helped either. Next steps?

0
Replies (11)
DirectAxis
DirectAxis's reply17 Jan 2018, 15:58
Official

Hello, thank you for letting us know. We understand your frustration and will make sure that you will no longer receive promotions from us. Our scheduling process may cause you to receive one or two more letters in the post, but if you do get these, they'll be the very last. Emails and SMSs will stop from next week. We're sorry to see you go, but if you require our services in future, please keep us in mind.

Best regards,

GM
Guy M's update17 Jan 2018, 17:32
Reviewer Update
This I have been promised for over a month now. Your reply is a standard answer to complaints - please ensure you action this.
DirectAxis
DirectAxis's reply18 Jan 2018, 08:51
Official

We have escalated the matter to our Marketing Team.

Best regards,

DirectAxis
DirectAxis's reply19 Jan 2018, 13:51
Official

Hello, we've made sure that you won't receive any future promotions, however due to our scheduling process, you may receive one or two more letters in the post, but these will be the very last. Emails and SMSs will stop from next week. We’re sorry to see you go – if you do require our services in future, keep us in mind. Team DirectAxis

Best regards,

GM
Guy M's update23 Jan 2018, 16:24
Reviewer Update
Received another SMS today at 12h32 re an offer from Edgars via your platform. Your harassment continues unabated and now expect a call from some senior in your organisation who can who stop this nonsense. Guy Mungle *** or work ***.
GM
Guy M's update24 Jan 2018, 13:56
Reviewer Update
Another one today at 13.32...Still no response from yesterday?
DirectAxis
DirectAxis's reply24 Jan 2018, 14:23
Official

Hello, due to our scheduling process, you may receive one or two more letters in the post, but these will be the very last. Emails and SMSs will stop from next week. We’re sorry to see you go – if you do require our services in future, keep us in mind.

Best regards,

GM
Guy M's update24 Jan 2018, 14:41
Reviewer Update
First time I received a message about 'stopping next week' was on the 17/01/2018...Your systems and controls are non functional!
DirectAxis
DirectAxis's reply25 Jan 2018, 10:46
Official

We appreciate your feedback and believe that it will stop now.

Best regards,

GM
Guy M's update31 Jan 2018, 12:34
Reviewer Update
It is now the 31st January and I continue to receive communication!
GM
Guy M's update13 Feb 2018, 12:29
Reviewer Update
And so it continues...empty promises!