AN
Aubrey N
1 reviews | Active since Aug 2018
28 Sept 2021, 18:10
Making me look bad
I am saddened by the call I received from DirectAxis. I was not aware that they did not deduct there monthly payment from my account. I received a phone call from a very snotty lady from there accounts department saying that they never received there payment. My question is it's on a debut order why would it not be paid. I have the funds available for them I feel like a ********...really guys
Helpful (0)
Replies (16)0
Replies (16)
DirectAxis's replyOfficial
29 Sept 2021, 09:58Hello Aubrey, Thank you for reaching out to us. Please accept our apologies for the manner in which you were addressed. We value all our customers and remain committed to providing excellent service. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply29 Sept 2021, 09:58
Official
Hello Aubrey, Thank you for reaching out to us. Please accept our apologies for the manner in which you were addressed. We value all our customers and remain committed to providing excellent service. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
AN
Aubrey N's updateReviewer Update
29 Sept 2021, 10:37I have managed to pay you from my FNB banking app this morning please do not debut my account.
AN
Aubrey N's update29 Sept 2021, 10:37
Reviewer Update
I have managed to pay you from my FNB banking app this morning please do not debut my account.
DirectAxis's replyOfficial
29 Sept 2021, 12:07Hello Aubrey,
Our teams are currently dealing with your query and we will continue to monitor your account until the debit order reflects.
We will continue to keep you posted.
Team DirectAxis
Our teams are currently dealing with your query and we will continue to monitor your account until the debit order reflects.
We will continue to keep you posted.
Team DirectAxis
Best regards,
DirectAxis's reply29 Sept 2021, 12:07
Official
Hello Aubrey,
Our teams are currently dealing with your query and we will continue to monitor your account until the debit order reflects.
We will continue to keep you posted.
Team DirectAxis
Our teams are currently dealing with your query and we will continue to monitor your account until the debit order reflects.
We will continue to keep you posted.
Team DirectAxis
Best regards,
AN
Aubrey N's updateReviewer Update
30 Sept 2021, 08:27Ok so I double payment has been made know when will you reverse the one payment as you promised you will on the phone
AN
Aubrey N's update30 Sept 2021, 08:27
Reviewer Update
Ok so I double payment has been made know when will you reverse the one payment as you promised you will on the phone
DirectAxis's replyOfficial
30 Sept 2021, 10:12 Hello Aubrey, we will continue to monitor your account, and as soon as the payment reflects the team will log in to have the advanced amount refunded to you. Team DirectAxis
Best regards,
DirectAxis's reply30 Sept 2021, 10:12
Official
Hello Aubrey, we will continue to monitor your account, and as soon as the payment reflects the team will log in to have the advanced amount refunded to you. Team DirectAxis
Best regards,
AN
Aubrey N's updateReviewer Update
01 Oct 2021, 07:05Good day
Ok as you can see the payments all reflect now, can I please have a refund of my payment as there are two payments made, Please do this ASAP please
Ok as you can see the payments all reflect now, can I please have a refund of my payment as there are two payments made, Please do this ASAP please
AN
Aubrey N's update01 Oct 2021, 07:05
Reviewer Update
Good day
Ok as you can see the payments all reflect now, can I please have a refund of my payment as there are two payments made, Please do this ASAP please
Ok as you can see the payments all reflect now, can I please have a refund of my payment as there are two payments made, Please do this ASAP please
DirectAxis's replyOfficial
01 Oct 2021, 11:01 Hello Aubrey, thanks for your message. We'll engage with our support team and come back to you. Team DirectAxis
Best regards,
DirectAxis's reply01 Oct 2021, 11:01
Official
Hello Aubrey, thanks for your message. We'll engage with our support team and come back to you. Team DirectAxis
Best regards,
AN
Aubrey N's updateReviewer Update
01 Oct 2021, 11:34Just pay my money back as promised by you guys......please
AN
Aubrey N's update01 Oct 2021, 11:34
Reviewer Update
Just pay my money back as promised by you guys......please
DirectAxis's replyOfficial
01 Oct 2021, 11:39Noted. We'll be in touch.
Best regards,
DirectAxis's reply01 Oct 2021, 11:39
Official
Noted. We'll be in touch.
Best regards,
AN
Aubrey N's updateReviewer Update
01 Oct 2021, 12:07This was your words
Hello Aubrey, we will continue to monitor your account, and as soon as the payment reflects the team will log in to have the advanced amount refunded to you. Team DirectAxis
Hello Aubrey, we will continue to monitor your account, and as soon as the payment reflects the team will log in to have the advanced amount refunded to you. Team DirectAxis
AN
Aubrey N's update01 Oct 2021, 12:07
Reviewer Update
This was your words
Hello Aubrey, we will continue to monitor your account, and as soon as the payment reflects the team will log in to have the advanced amount refunded to you. Team DirectAxis
Hello Aubrey, we will continue to monitor your account, and as soon as the payment reflects the team will log in to have the advanced amount refunded to you. Team DirectAxis
DirectAxis's replyOfficial
01 Oct 2021, 12:09Yes, that's correct. A consultant from our support team is attending to your query and will provide feedback.
Best regards,
DirectAxis's reply01 Oct 2021, 12:09
Official
Yes, that's correct. A consultant from our support team is attending to your query and will provide feedback.
Best regards,
AN
Aubrey N's updateReviewer Update
02 Oct 2021, 11:42Good day
When am I going to get my refund....why is it taking so long
When am I going to get my refund....why is it taking so long
AN
Aubrey N's update02 Oct 2021, 11:42
Reviewer Update
Good day
When am I going to get my refund....why is it taking so long
When am I going to get my refund....why is it taking so long
AN
Aubrey N's updateReviewer Update
04 Oct 2021, 08:54Good morning
Can you please be honest with me and let me know what the progress is regarding my refund. Your feedback will be highly appreciated please
Can you please be honest with me and let me know what the progress is regarding my refund. Your feedback will be highly appreciated please
AN
Aubrey N's update04 Oct 2021, 08:54
Reviewer Update
Good morning
Can you please be honest with me and let me know what the progress is regarding my refund. Your feedback will be highly appreciated please
Can you please be honest with me and let me know what the progress is regarding my refund. Your feedback will be highly appreciated please
DirectAxis's replyOfficial
05 Oct 2021, 08:59Hello Aubrey,
Just an update on the status of your request.
The team needed to wait for the payment to reflect before logging for the refund.
We have sight of the funds and will request the banking team to log the refund.
You should receive a call from a consultant during the course of today.
Team DirectAxis
Just an update on the status of your request.
The team needed to wait for the payment to reflect before logging for the refund.
We have sight of the funds and will request the banking team to log the refund.
You should receive a call from a consultant during the course of today.
Team DirectAxis
Best regards,
DirectAxis's reply05 Oct 2021, 08:59
Official
Hello Aubrey,
Just an update on the status of your request.
The team needed to wait for the payment to reflect before logging for the refund.
We have sight of the funds and will request the banking team to log the refund.
You should receive a call from a consultant during the course of today.
Team DirectAxis
Just an update on the status of your request.
The team needed to wait for the payment to reflect before logging for the refund.
We have sight of the funds and will request the banking team to log the refund.
You should receive a call from a consultant during the course of today.
Team DirectAxis
Best regards,
AN
Aubrey N's updateReviewer Update
06 Oct 2021, 07:18Thank you guys for all your assistance, maybe relook at some of your procedures when it comes to debt orders over weekends.
AN
Aubrey N's update06 Oct 2021, 07:18
Reviewer Update
Thank you guys for all your assistance, maybe relook at some of your procedures when it comes to debt orders over weekends.
DirectAxis's replyOfficial
06 Oct 2021, 09:29Hello Aubrey ,
Thank you for the feedback.
We apologise that you had a poor experience, we'll make sure your comments go to the department head.
We sincerely appreciate your insight because it helps us build a better customer experience.
Team DirectAxis
Thank you for the feedback.
We apologise that you had a poor experience, we'll make sure your comments go to the department head.
We sincerely appreciate your insight because it helps us build a better customer experience.
Team DirectAxis
Best regards,
DirectAxis's reply06 Oct 2021, 09:29
Official
Hello Aubrey ,
Thank you for the feedback.
We apologise that you had a poor experience, we'll make sure your comments go to the department head.
We sincerely appreciate your insight because it helps us build a better customer experience.
Team DirectAxis
Thank you for the feedback.
We apologise that you had a poor experience, we'll make sure your comments go to the department head.
We sincerely appreciate your insight because it helps us build a better customer experience.
Team DirectAxis
Best regards,