RM
Riccardo M
1 reviews | Active since May 2013
07 Sept 2015, 21:21
Lousy Service & response time
After settling my account in the beginning of July 2015 I was assured I would be removed from ITC. Its been over two months and numerous phone calls and yet none of the Bright sparks at Direct Axis has come back to me. Every call centre agent assures me a manager will call me. I have more luck with Eskom and load shedding compared to the idiots working at Direct Axis. Useless, Lousy service. They just want there money and don't worry about your problems. Maybe I should just report it to The Star since I do work for them!!!!!
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DirectAxis's replyOfficial
08 Sept 2015, 05:37Hello ricmds,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply08 Sept 2015, 05:37
Official
Hello ricmds,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,