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Precious M
1 reviews | Active since Dec 2020
26 Apr 2023, 10:40
Loan Settlement Very Bad Customer Service
Direct Axis has not allocated money paid from my Standard Bank account to Direct Axis (Fnb) Settlement account number on 24.04.2023 at 10:15 as of today (48 hours) being the 26.04.2023. Saying they cannot assist me because somebody from Direct Axis has locked my account. Because I made this payment already, I will not have sufficient funds to accommodate this loan debit order at the end on April only enough for my outstanding debit orders.
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Replies (2)
DirectAxis's replyOfficial
26 Apr 2023, 11:14Hello Precious,
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply26 Apr 2023, 11:14
Official
Hello Precious,
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
PM
Precious M's updateReviewer Update
26 Apr 2023, 12:27Thank you Team DirectAxis for your response. I also received 2 SMS informing me that a consultant will contact me within 24-48 hours, that's a total of 4 days. I need funds paid on 24.04.2023 to be allocated into my loan account before soon (reasonably so) so that you stop debiting my bank account. This transaction can be confirmed with a zero statement email. Thank you.
PM
Precious M's update26 Apr 2023, 12:27
Reviewer Update
Thank you Team DirectAxis for your response. I also received 2 SMS informing me that a consultant will contact me within 24-48 hours, that's a total of 4 days. I need funds paid on 24.04.2023 to be allocated into my loan account before soon (reasonably so) so that you stop debiting my bank account. This transaction can be confirmed with a zero statement email. Thank you.