Loan Settled Still getting Debitted

A long story short..I settled a loan with Direct Axis but due to Rcs loading there public recipient as Direct Axis/Sanlam Personal Loans numerous people fell into a trap paying monies to Rcs instead of Direct Axis.. Eventually Rcs refunded a lump some to Direct Axis including my money.. Its going on 3 months that direct axis has not allocated this money to show i have settled my loan with them.. Proof of payments etc have been sent to them but not allocated yet.. Now i have the same company (Direct Axis) calling me and smsing me saying i am outstanding on debit orders??? I settled my account 3 months ago but you still debit me so i reversed one debit then you call me to ask me why i reversed my debit..I have been trying to contact your customer relations manager for one month but she is never there or never answers and never responds to messages as she was the one who advised that the money has been received from Rcs and they busy allocating it.. Does it really take almost 3 months to allocate money?? The moral here is that you guys Direct Axis have my money i paid to settle my loan but you still debit me and then send me messages stating i am in arrears which is causing my credit score and name to go bad because of useless staff that dont seem to be doing their jobs.. Please clear my name and allocate my money this year if possible please.. This is absolutely ridiculous that we have to go through this because the job is not being done properly from your side..