JM
Jacob M

1 reviews | Active since Feb 2010

22 Sept 2017, 08:44

Loan settled but my account still being debited

I settled my account and strange enough my account was debited with the instalment amount today.

Please refund as a matter of urgency as this is inconveniencing.

Regards

0
Replies (4)
DirectAxis
DirectAxis's reply22 Sept 2017, 09:33
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

JM
Jacob M's update03 Oct 2017, 13:02
Reviewer Update
Not yet received. Will advise once it reflects in my account. Regards
JM
Jacob M's update05 Oct 2017, 10:09
Reviewer Update
Yes, the refund was received. Thanks
DirectAxis
DirectAxis's reply05 Oct 2017, 10:26
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis