1 reviews | Active since May 2015
Loan Paid out that was cancelled
I app**** for a loan from these sharks, and then cancelled the application, which my account clearly states. Today I got an sms asking if I want the loan, I rep**** that I didn't. Then I get informed that the loan is being paid out. Then I'm told that these guys can debit my account for the amount and the loan can be cancelled after that. So I'm paying bank fee's, and my other loan applications will be declined, because someone on there side *****ed up. <br> <br> On top of that they are saying there is no way to stop the payment, and you're logging my loan, a loan I didn't want, with the Credit Bureau, and the cancellation there of will negatively affect me. <br> <br> How can they possibly pay out a loan a customer didn't want. A loan that needed more paperwork to process in the first place? I've been waiting all day for at least an email from these guys saying I didn't want the loan, but that is a different department. Come on!
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Please note that we have already received your query via Facebook and will expedite the matter.
Kind regards,
DirectAxis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Please note that we have already received your query via Facebook and will expedite the matter.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
