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thabelo T

1 reviews | Active since Nov 2020

02 Jan 2022, 14:28

Loan paid off but debit order still not cancelled

I have paid off my loan, and received the LETTER OF SETTLEMENT, but DIRECTAXIS still goes ahead to debit my account even when my loan is paid off.

What nonsense is this?

0
Replies (2)
DirectAxis
DirectAxis's reply03 Jan 2022, 08:35
Official
Hello Thabelo,  Thank you for reaching out to us.  Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund.  We'll look into this immediately and will be in touch with you as soon as we've gathered more information.  Team DirectAxis
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thabelo T's update03 Jan 2022, 11:17
Reviewer Update
This response is nothing but, we all know you won't do anything about it.

Please refund my money and stay out of my account!!! In fact, Im cutting ties with FNB. Ive had enough.