Loan paid in full, still taking debit orders

<p>I am still having debit orders deducted from my bank account for a loan that DirectAxis agrees has been paid off in full.<br />i have sent repeated emails and phoned them but they still have not returned my money.<br />They say they cannot find my payments so I had to send them my bank statements to prove the debit orders.<br />i sent this to them. Still I heard nothing. When I phoned them again they said my bank statements where illegible, then they said the statements had the incorrect dates, then they said there where no attachments to my email.... Clearly all lies, how can my statements be illegible, incorrect and non existent all at the same time.<br />I have reported them to the credit ombitsman.<br />i have warned them that I would take this further but they do not seem to care.</p> <p>i think it only fare that they refund me including interest at the same rate they charge me when I loan money from them.</p>