rM
rifqa M
1 reviews | Active since Aug 2013
27 Mar 2021, 09:27
Loan Oversettlement
In error, overpaid my settlement balance of my loan. I called the customer care on the 15/03/2021 and was requested to send my statement which I did, to 3 diffent departments. Settlements, customer care, and customer service. I get automated responses thanking me for the email and a promise of a response which never happens. I was debited again my installment of the loan and now have to call again and no one seems to find the emails that I’ve sent. Can someone please respond to me, this is pathetic as I’ve been a customer for many years, and have never experienced this type of service. No one cares to help
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Replies (2)0
Replies (2)
DirectAxis's replyOfficial
29 Mar 2021, 09:43Hello Rifqa, Thanks for reaching out to us. Please accept our sincerest apologies, we understand your frustration and will ensure the issue is resolved as soon as possible. We have escalated the matter to our Support Team, in order for them to close your account and log for your refund to be successful, should they need anything from you they will request the necessary documents to be sent through to us. A consultant will be in touch with you. Team DirectAxis
Best regards,
DirectAxis's reply29 Mar 2021, 09:43
Official
Hello Rifqa, Thanks for reaching out to us. Please accept our sincerest apologies, we understand your frustration and will ensure the issue is resolved as soon as possible. We have escalated the matter to our Support Team, in order for them to close your account and log for your refund to be successful, should they need anything from you they will request the necessary documents to be sent through to us. A consultant will be in touch with you. Team DirectAxis
Best regards,
rM
rifqa M's updateReviewer Update
06 Apr 2021, 09:19Today is now the 6/04/2021. I have not received any feedback from Direct Axis. When will this issue be resolved? It really is disgusting
rM
rifqa M's update06 Apr 2021, 09:19
Reviewer Update
Today is now the 6/04/2021. I have not received any feedback from Direct Axis. When will this issue be resolved? It really is disgusting