Loan is paid up yet it is still accruing interest.

For the some time my loan account was in arrears while my instalments were for the amount of R3153.86. But once I got back on my feet I tried to put my account back on track with intention to close it off before or by the end of my 5 year loan term (27 January 2019). As at the 1 September 2018, my outstanding capital balance was R8479.29 while the Actual Contract Balance showed R8777.59. I then paid an amount of R5786.00 on the 27/08/18 to bring my outstanding capital balance to R4384.5 with the actual contract balance of R4534.59 according to statements recieved.

During October month I called Sanlam to enquire about my settlement balance and was given the amount of R4555 as my settlement which I fully paid on the 27/10/2018.

To my suprise my November statement showed an outstanding capital balance of R240.06 while the actual contract balance showed R290.49 instead of R0.00. On equiry I was told that I haven't called in to inform them that I am settling and closing off my account. As a result it has grown to the outstanding capital balance of R900.25 while the actual contract balance showed R900. 25 as at date instead of R0.00.

Please help me as I feel I am being **********. I have paid off my loan as per contract and capital agreement recieved on enquiry of settlement. If the amount was not captured as a settlement, I don't see why I am being penalised as this may eventually affect my credit score.

Kind regards,