AV
Annatjie V

1 reviews | Active since Mar 2013

11 Feb 2016, 17:23

Loan Approved Twice then declined

On 8 Feb I app**** for a loan. The loan was approved and payslips requested. I did send it on Tuesday. Phoning this morning ****h) i was told the loan is approved but i need to resend my payslips. The quotation was done, accepted and i was informed the funds will be transferred today. Again i received a sms saying all is approved. I asked the consultant if this was 100% as i need to book dental operation and she insured me yes, the funds will be transferred today. <br> This afternoon i received a sms saying the amount was reduced and i will be contacted. I phoned and was informed the loan is now DECLINED. No manager was available to speak to. This is unacceptable, you can not approve me twice on one day (per sms as well) and then just to be told - it is your problem we can not help you.

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Replies (1)
DirectAxis
DirectAxis's reply11 Feb 2016, 17:29
Official
Hello AdeVil,

Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.

Kind regards,
Direct Axis Customer Relationship Management Team