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Claire M
1 reviews | Active since Aug 2015
08 Jun 2021, 09:04
Loan application not getting resolved and no call backs from credit agents.
I am in the process of applying for a loan. I started on the 03.06.2021. I have been calling for update for almost a week now. I have sent additional documents twice via email. I have been told that my loan is approved and that they need to verify my income, which I have emailed twice. I have been told that Candice from the credit department will call me to go through the contract. I have left 2 call me backs and I still have not been called. When I called this morning, I was told they need me to verify my salary but I have emailed my payslip to them twice. No one calls me back that can tell me what the hold up is an when this will all be sorted out. I need this money for home improvements.
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Replies (6)
DirectAxis's replyOfficial
08 Jun 2021, 13:48Hello Claire, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We can assure you that your application is being assessed. We’ll escalate your query to our Sales Support Team and have them contact you Team DirectAxis
DirectAxis's reply08 Jun 2021, 13:48
Official
Hello Claire, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. We can assure you that your application is being assessed. We’ll escalate your query to our Sales Support Team and have them contact you Team DirectAxis
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Claire M's updateReviewer Update
08 Jun 2021, 16:344 left messages and no one calls back. This is really bad. I just get told by the call center they are working on it. I am very irritated. What do I need to do to get someone to call me. It's going on 6 days.
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Claire M's update08 Jun 2021, 16:34
Reviewer Update
4 left messages and no one calls back. This is really bad. I just get told by the call center they are working on it. I am very irritated. What do I need to do to get someone to call me. It's going on 6 days.
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Claire M's updateReviewer Update
08 Jun 2021, 19:52I was told by the call center that this would be resolved by 20h00. Well is almost 20h00 and still no one has returned my 4 messages for a call back.
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Claire M's update08 Jun 2021, 19:52
Reviewer Update
I was told by the call center that this would be resolved by 20h00. Well is almost 20h00 and still no one has returned my 4 messages for a call back.
CM
Claire M's updateReviewer Update
09 Jun 2021, 10:19I called again last night and was promised high and low that they would get back to me first thing in the morning. Well, no surprise, no one has called me this morning. I called this morning and was promised that I would get a call in the next hour as my application had not been assigned to a credit consultant. I have now been promised again that someone will call me in the next hour. My time of call was 09h33. It is now 10h17. No call backs yet. SO this is no surprise at all. It has now been 7 days since I app**** online.
CM
Claire M's update09 Jun 2021, 10:19
Reviewer Update
I called again last night and was promised high and low that they would get back to me first thing in the morning. Well, no surprise, no one has called me this morning. I called this morning and was promised that I would get a call in the next hour as my application had not been assigned to a credit consultant. I have now been promised again that someone will call me in the next hour. My time of call was 09h33. It is now 10h17. No call backs yet. SO this is no surprise at all. It has now been 7 days since I app**** online.
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Claire M's updateReviewer Update
09 Jun 2021, 13:48How long will it take for your system to be up and running?
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Claire M's update09 Jun 2021, 13:48
Reviewer Update
How long will it take for your system to be up and running?
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Claire M's updateReviewer Update
10 Jun 2021, 09:33We completed all the contract and address vetting yesterday. I was told that this was the last thing and it was going to payment. I get a call this morning saying that they cannot complete and process payment from their side due to system issues. So what now? They said the system issue would take 24 to 48 hours.
CM
Claire M's update10 Jun 2021, 09:33
Reviewer Update
We completed all the contract and address vetting yesterday. I was told that this was the last thing and it was going to payment. I get a call this morning saying that they cannot complete and process payment from their side due to system issues. So what now? They said the system issue would take 24 to 48 hours.