Loan application nightmare

I have had loans with Direct axis before I settled them , and those loans were easy and money paid out quickly . This time around it’s a nightmare, I did the application online and got approved , sent through the document as requested and after numerous calls to call centre to complete my loan application, a call centre agent called me to finalise , all was going well until the agent asked to call me back as there seemed to be a system error on her side . I later got a call from another agent who asked me a few questions and said they will sms me the outcome of my loan (at this point I was confused as I had already accepted the terms and all was explained to me by previous agent ) Anyway I got an sms telling me again I was approved . I’ve tried numerous times to call the contact centre with no luck .Nobody is answering and I urgently need to know the outcome of my loan application so as to know if I should apply somewhere else . I’m very disappointed because this has never ever been the case with direct axis before .