1 reviews | Active since May 2012

11 Oct 2016, 11:36

LOAN APPLICATION DELAYS

<p>SO I GET POST, EMAILS, CALLS ABOUT ME QUALIFYING FOR A LOAN AND I THEN APPLY U WILL GET FEEDBACK WITHIN MINTUES OOOO WOW ITS BEEN ALMOST 5DAYS NOW. I GET SMS U HAVE BEEN APPROVED CALL TO COMPLETE THE APPLICATION, THEN I CALL WAIT FOR 25MINS ON THE LINE AND THEN GET CUT OFF(CALLS BEING DROPPED ONCE ANSWERD). I CALL TO FOLLOW UP THEY SAU IN EED TO TO A QUOTE NOW I DO IT THEN THEY SAU THEY NEED TO VERIFY OUR THE ACCOUNT DETAILS AND NEEDS TO SPEAK TO MY HUSBAND. I ASK CAN I CALL BACK WITH HIM ON THE LINE WITH ME I GET TOLD YES U CAN. WE CALL BACK THEN WE GET TOLD NO WE CANT E HAVE TO CALL HIM DIRECTLY. KNWOING IT WILL EB DIFFICULT TO GET HOLD OF HIM DURING WORKING HOURS I SAY OK THEN U CALL HIM BACK AT 5PM ON THE 10/10/2016 TO VERIGY THIS I GET TOLD OK NO PROBLEM WE WILL NOTHING STILL TODAY NOTHING.</p> <p>PEOPLE I SPOKE TO NOT WILLING TO ASSSIT ME AND TOLD ME THE TEAM LEADER WILL CALL ME BACK</p> <p> </p> <p>ANDISWA SODOBE(WHILE TALKING TO HER SHE IS VERY RUDE AND ARROGANT SHE DROPS THE PHONE I MY EAR- NO CUSTOMER SERVICE HERE AT ALL)</p> <p>NOKOLO SXAKWE (WILL GET CLEMINTINE BAADJIES TO CALL ME BACK THE TEAM LEADER)</p> <p>ANGIE SOLLO (SYSTEMS IS OFFLINE RENE WILL ASSES AND CALL ME BAC).....</p> <p> </p> <p>NO U TELL ME IN MINTUES WHAT PATHETIC PROCESS AND CUSTOMER SERVICE IS THIS?</p> <p>WHY SEND SO MANY CORRESPONDENCE TO US WHEN U CANT HELP?????????????????????????????????</p>

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Replies (7)
DirectAxis
DirectAxis's reply11 Oct 2016, 12:28
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.

Best regards,

DirectAxis
DirectAxis's reply11 Oct 2016, 14:04
Official

Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist.

Best regards,

's update11 Oct 2016, 15:24
Reviewer Update

HI can i please get Megan to call me urgently.

Thanks

's update12 Oct 2016, 10:25
Reviewer Update

I am getting very very frustrated at this moment in time and need a outcome and finalization today regarding my application.

Can i get the payout today......

DirectAxis
DirectAxis's reply12 Oct 2016, 10:59
Official

We're looking into this urgently, and will keep you in the loop until everything has been cleared up.

Best regards,

's update25 Oct 2016, 12:21
Reviewer Update

Im happy loan was paid out after a week of struggling thanks for making a differance

DirectAxis
DirectAxis's reply25 Oct 2016, 13:02
Official

Hello, we're pleased that you're happy with the manner in which your concerns have been dealt with and settled. Thank you for getting in touch!

Best regards,