YJvr
Yolanda Janse van rensburg
1 reviews | Active since Jul 2018
14 Jun 2021, 19:45
Loan application
Lack of customer service to say the least. Loan was approved on 10 June. Everything was approved and funds would be paid. To date no funds and consultants keep saying my profile is locked for processing and they can't get hold of the consultant working with my application... and someone will call me in 5 minutes. That was this morning just after 9h00...... no one seems to be able to help and sort put the issue..... for a huge company this is unacceptable and unprofessional.... Please contact me urgently!!!!!
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DirectAxis's replyOfficial
15 Jun 2021, 12:19Hello Charl/yolanda, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Slaes Team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply15 Jun 2021, 12:19
Official
Hello Charl/yolanda, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Slaes Team and a consultant will be in contact with you. Team DirectAxis