TT
Tharina T
1 reviews | Active since Dec 2017
11 Dec 2017, 09:47
Loan application
I enquired about a loan from DirectAxis a while back. At one stage I had 3 consultants phone me per day for an application. Loan approved for R30 000. App**** for R10000. Had to send in my documents and 30 minutes later phoned them to ask to make the loan R30000 again. Got a new installment amount. Was cut off while holding. Phoned back and explained to another consultant that I apl**** for R30000. While speaking to her got sms that R10000 was deposited. I spoke to supervisor as well and explained. He said that they will call back. Never happened. Phoned next day. Explained to consultant and supervisor.Said no problem I can phone Saturday they will consolidate the installments because they cant credit the amount from my account and will apply for other R20000 with documentation they have.(May even be approved for more...) I can phone Saturday. I phoned Monday morning to hear from another consultant that I will first have to settle R11400 before I can apply for R20000!! Is this the same company!!!! Customer Care is just as useless. Asked them to "listen to recordings!" and told I will have to wait 48 hours....
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Replies (3)
DirectAxis's replyOfficial
11 Dec 2017, 10:00Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply11 Dec 2017, 10:00
Official
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
TT
Tharina T's updateReviewer Update
14 Dec 2017, 11:48Thank you Direct Axis's Customer Care department for NOT coming back to me. I was phoned on Monday and told that I would receive an answer within 24 hours. Early afternoon on Wednesday, I phoned and was told that Verity would return my call. Still waiting...... On the phone now holding on for Customer Care for the past 5 minutes. Oh! Was just cut off! Again......
TT
Tharina T's update14 Dec 2017, 11:48
Reviewer Update
Thank you Direct Axis's Customer Care department for NOT coming back to me. I was phoned on Monday and told that I would receive an answer within 24 hours. Early afternoon on Wednesday, I phoned and was told that Verity would return my call. Still waiting...... On the phone now holding on for Customer Care for the past 5 minutes. Oh! Was just cut off! Again......
DirectAxis's replyOfficial
02 Jan 2018, 12:51Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,
DirectAxis's reply02 Jan 2018, 12:51
Official
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,