LOAN ACCOUNT GRANTED TO A ********* AND DIRECT AXIS IS DOING NOTHING EVEN AFTER REPORTING THIS *****

I reported ***** at Direct Axis alerting them that someone stole my identity and opened a loan with them, I also told them my ID was ****** in December which i have reported with the police and home affairs and now I am using a new smart card ID. They confirmed that there is a loan that was opened in July and the money went into ABSA savings account, I told them that I have never had any relations with ABSA, I then asked them to send me the documents they have used to open the loan account, they said it is a recording I asked for that recording, I further asked them to send me the ID copy used for the opening of that account they confirmed that they did not ask for the copy of ID. I asked them to confirm my address it was wrong the cell phone number was wrong the employer was wrong all the information they had i knew nothing off. This was on the 16 August 2019 and they went silent on me, I kept calling them, eventually a consultant called me requesting an affidavit an a copy of my ID which I provided together with my correct cellphone number on the 3 September 2019, then again they went silent on me, untill today 10 September 2019 I called them again to follow up, the consultants tells me that there is a note on 9 September concluding that there is no ***** on the account. I have giiven the consultant the SAPS case number and the telephone number to cll the detective handling the case and that she request the case number from SAPS of 30 December 2019 about the ****** ID book, this was on the email I send on the 3 September together with the affidavit she has requested. Today I tried following up with the email and it was blocking me out that when I called them and they told me about the 9 September 2019 conclusion which they did not bother to tell me about they did not tell me what their findings were regarding the conducted investigation. My credit is sitting with a loan of over R100 000.00 under my name which I did not take and when I tell them this is the results I get.

I want Direct Axis to take off my name from that list and they must go find that person the granted money to because they claim they have all the details and addresses of this person even the employer of this person and find their real name, if that person produces a green ID book they must find out how is that possible if Home affairs issued a card due to green book being ******, I hope this platform will help me with ways of getting this sorted as it is damaging to my credit reputation.