LK
Lebogang K
1 reviews | Active since Jan 2022
06 May 2023, 09:52
Loan
I am very disappointed and frustrated with this damn company. They have failed to debit for two months without communicating with me. I have made several calls to direct axis and I was taken from pillar to post. I even sent emails and was promised to get back to me but no one did. I now receive calls from collectors saying I failed to pay. How did I fail? Direct axis please call me to fix your mess. You failed to debit my account and now you expect me to run like a headless chicken because of you *********** staff members. Fix your mess
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Replies (1)DirectAxis's replyOfficial
08 May 2023, 09:02Hello Lebogang,
Thanks for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Debt Review Team and a consultant will be in contact with you.
Team DirectAxis
Thanks for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Debt Review Team and a consultant will be in contact with you.
Team DirectAxis
DirectAxis's reply08 May 2023, 09:02
Official
Hello Lebogang,
Thanks for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Debt Review Team and a consultant will be in contact with you.
Team DirectAxis
Thanks for reaching out to us.
We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Debt Review Team and a consultant will be in contact with you.
Team DirectAxis
