RvdP
Ruth van der Poll
1 reviews | Active since Mar 2017
07 Apr 2017, 13:56
Loan
<p>I have been going backwards and forwards with Direct Axxes for more than a week now. </p> <p>I have had to resend documents multiple times. I get told my loan is approced. they just needed my Divorce Decree, which i sent,</p> <p>Then they wanted other statements, which i sent,</p> <p>I have not been called back after being told on numerous times that i would be.</p> <p>Now the final straw, i get told my loan is declined, due to non payment of existing loan.</p> <p> </p> <p>That is definately not the case. I have proof on wesbanks site, and FNB that the loan was paid.</p>
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DirectAxis's replyOfficial
07 Apr 2017, 14:01Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply07 Apr 2017, 14:01
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
12 Apr 2017, 09:59Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Best regards,
DirectAxis's reply12 Apr 2017, 09:59
Official
Hello, we're pleased to inform you that everything has been cleared up. If you still have any questions or you need further assistance, please let us know. Team DirectAxis
Best regards,