BD
Belinda D
1 reviews | Active since Jul 2016
19 Jul 2016, 10:03
Letter needed from DirectAxis
<p>I have been on the phone to direct-axis for the last two days. Even though the consultants are friendly and try to be helpful, they keep telling me that they can not give me a letter as ALL the responses are automated.</p> <p>All I need is a letter stating that I have just the one loan with Direct-Axis, not a copy of an agreement, not my statement, but an actual letter. I can not settle my loan and apply for a bond if I can not not get this letter. I need help urgently or I will loose the property I would like to purchase because I can not secure a bond IF I DO NOT RECEIVE THIS LETTER!!!</p>
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
19 Jul 2016, 10:07Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply19 Jul 2016, 10:07
Official
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's replyOfficial
19 Jul 2016, 12:33Hi
We are able to confirm that the matter is resolved.
We have emailed you confirmation thereof.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply19 Jul 2016, 12:33
Official
Hi
We are able to confirm that the matter is resolved.
We have emailed you confirmation thereof.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
BD
Belinda D's updateReviewer Update
19 Jul 2016, 14:14Thank you Samantha, you are a star!
BD
Belinda D's update19 Jul 2016, 14:14
Reviewer Update
Thank you Samantha, you are a star!
DirectAxis's replyOfficial
19 Jul 2016, 14:34Hi
We are happy that Samantha was able to assist you and will pass your gratitude on to her.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
DirectAxis's reply19 Jul 2016, 14:34
Official
Hi
We are happy that Samantha was able to assist you and will pass your gratitude on to her.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,