Left wondering

I app**** for a loan recently and initially I was happy with the service, I received calls every morning to complete my application and to submit the requested documents. My documents were in the process of being linked to my profile and I was told the verification process would take an hour, thereafter if they needed more documents they would let me know. Two days have gone by and I haven't heard from them. I tried to contact them at the call centre but I just get past the voice prompts and nobody answers my calls. I have sent emails to customer care and the complaints department but have had no replies. I would like to be kept updated on the status of my application and not be left wondering.