wB
wade B

1 reviews | Active since May 2017

12 May 2017, 11:03

Lack of understanding

<p>I am really not happy with Direct axis at moment. I have recently landed myself in financial trouble I am unable to pay my loan amounts back in full. I phoned DA the other day to see if I could make an arrangement and the feedback was only thing they could offer was a consolidation loan or arrangement at 65% for 3 months. The guys just said well sorry cant help. Now I am aware this is my bad decisions that got me in this mess but I am really trying to sort this out. I am running out of money by the 10th monthly and was previously able to borrow money to survive till month end but that has now come to an end. I have to survive and am desperate. All I am asking for is a 1/3 reduced rate for about a year so I can survive. Extend loan period or whatever but I literally cant afford more. If DA going to be so hardball about this, it is going to force me to cancel the debit and EFT what I can pay. . I am desperate and need to survive. I really find it a harsh that they cant help. I turned down debt counseling but now re-thinking it cause I tried and failed!!! If you cant pay you cant pay but I am not trying to run away and not pay at all just need some relief which wont be forever!!:-(</p>

0
Replies (3)
DirectAxis
DirectAxis's reply12 May 2017, 11:06
Official

Hello, thank you for letting us know. We appreciate your feedback and have escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

wB
wade B's update16 May 2017, 10:38
Reviewer Update

So someone contacted me and then ref my case to arrangments but they could only offer 65% for 3 months. I offered 50% which is all I can afford but the manager on duty declined. I really dont understand why not. All this means is instead of an understanding it will be a fight now on a monthly basis. So be it...

DirectAxis
DirectAxis's reply19 May 2017, 11:43
Official

Thank you for the feedback. Please let us know should you require assistance from us. Team DirectAxis