lack of support and ******* charges

It has been weeks of endless fighting with FNB call centre staff just so that I can start the process of clearing my debt. Each department just throws redtape and diversion tactics to avoid assisting. This is for your Wesbank and Direct Axis divisions. Requests to speak to someone competent are blatantly ignored. Requests for open negotiations are blatantly ignored. Requests for explanation of ******* insurance charges on my account have been diverted to the dealership?? How can the dealer explain your ******* charges? Why must I now resort to this platform? Surely clients should be assisted in reducing debt without needing to turn to the credit ombud? This is becoming upsetting and ridiculous. Please send me the contact details of a staff member who has a clients best interest at heart.