LACK of SERVICES

I'm very disappointed with the Nonresponse to my e-mails and phone calls to DirectAxis for the past month. I have been calling and the voice box keeps on saying that they are experiencing high call volumes and will call me back. Well needless to say I have sent a couple of e-mail and the response is that they have forwarded my query to the claims department and that they will call me back. I am so disgusted at the service. OR should I SAY LACK THEREOF. What must one do to actually get some assistance from this company????