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Susan C
1 reviews | Active since Dec 2020
03 Dec 2020, 12:39
LACK OF SERVICE AND COMMUNICATION AT ITS VERY WORST!
I have been battling literally for weeks now to try and settle my account. Consultants (if you ever get through to them after umpteen voice prompts and being randomly cut off) pass you from pillar to post and are not at all helpful. Banking reference numbers on statements are also not accepted on beneficiary details and NOONE CAN ASSIST! No replies to emails either - for weeks!!!!
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Replies (2)
DirectAxis's replyOfficial
04 Dec 2020, 10:19Hello Susan,
We have emailed you a settlement letter to the following email address ***. Please be advised settlement letters can take a few hours to reflect due to system processes. Please confirm receipt when you receive it.
Team DirectAxis
DirectAxis's reply04 Dec 2020, 10:19
Official
Hello Susan,
We have emailed you a settlement letter to the following email address ***. Please be advised settlement letters can take a few hours to reflect due to system processes. Please confirm receipt when you receive it.
Team DirectAxis
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Susan C's updateReviewer Update
07 Dec 2020, 08:00The settlement letter is stating a different reference number and will not load as a beneficiary once again! I refuse to pay interest on the amount of time it has taken and is taking to settle and close this account. I am so frustrated!!!!!
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Susan C's update07 Dec 2020, 08:00
Reviewer Update
The settlement letter is stating a different reference number and will not load as a beneficiary once again! I refuse to pay interest on the amount of time it has taken and is taking to settle and close this account. I am so frustrated!!!!!