FM
Fefe M
1 reviews | Active since Sept 2014
29 Mar 2022, 17:18
Lack of follow through
I have requested a settlement/paid up letter since Beginning of February, it is now end of March, still have not received anything and the account is apparently still active. Every time you call, the consultants assure it will be resolved but nothing actually happens. I have no idea now which route to take to finalize this matter
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DirectAxis's replyOfficial
30 Mar 2022, 08:49Hello Kefentse,
Thanks for reaching out to us.
Apologies for the unpleasant experience you had whilst trying to get your account closed.
The account in question is closed and a paid-letter has been sent to the email address provided in the review.
Please let us know once you have received it.
Team DirectAxis
Thanks for reaching out to us.
Apologies for the unpleasant experience you had whilst trying to get your account closed.
The account in question is closed and a paid-letter has been sent to the email address provided in the review.
Please let us know once you have received it.
Team DirectAxis
DirectAxis's reply30 Mar 2022, 08:49
Official
Hello Kefentse,
Thanks for reaching out to us.
Apologies for the unpleasant experience you had whilst trying to get your account closed.
The account in question is closed and a paid-letter has been sent to the email address provided in the review.
Please let us know once you have received it.
Team DirectAxis
Thanks for reaching out to us.
Apologies for the unpleasant experience you had whilst trying to get your account closed.
The account in question is closed and a paid-letter has been sent to the email address provided in the review.
Please let us know once you have received it.
Team DirectAxis