Lack of Feedback

Good day,<br> <br> I am wrtting this complaint to the Direct Axis division regarding a personal loan account. I called Direct Axis on Tuesday and requested for a settlement amount on the loan account and informed the consultant that I would like a discounted settlement as the settlement amount was more or less than the initial loan amount. The consultant informed me that I need to pay the settlement amount quoted in the system. I then requested to speak to a team leader whom i know will be able to assist. I then spoke to Genovia who promised that she will speak to her manager and will revert back to me. Till this day, Genovia has been in a meeting and has never contacted me. <br> <br> I have tried to call the call centre again today and the lines are busy, no one seems to be available. <br> <br> I am aware that there is a certain amount that is kept as provision should the loan account be a bad debt loan account and that in order for me to qualify for a discounted settlement, the loan account needs to be in arrears. <br> <br> This is my last resort as no one seems to be bothered to assist me. I will not be doing any business with Direct Axis and nor will I refer anyone who needs financial assistance.