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CA
Conita A

1 reviews | Active since Feb 2020

26 Jul 2020, 00:59

Lack of Customer replies

I have requested for a settlement letter recieved it after probaly 10 days my payment was made i send the proof of payment,payment is reflecting am i supose to wait another 10 daya for my paid up letter ,and a request to close my account and to update the bureau

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Replies (3)
DirectAxis
DirectAxis's reply27 Jul 2020, 13:41
Official
 Hello Conita  We have received your review.  We’re sorry you were inconvenienced again, the last time you called in the consultant should have reminded you of our closure process which takes up to 10 business days.  We’ll escalate your query onto our Customer care support team and have them send your paid up letter as soon as your account is closed.  Team DirectAxis 
CA
Conita A's update28 Jul 2020, 00:16
Reviewer Update
Good day

Please note the above is noted

And also Ensure that your staff do communicate the above to customer for future reference
CA
Conita A's update28 Jul 2020, 06:11
Reviewer Update
Good day

This is very disturbing waking to a notification from the bank advising you guys deducted funds from my account after settling the account..


I am requesting my funds to be credited back to my account as i requested a settlement amount and settle the account accordingly