Lack of customer care

I about to lose respect I used to have for Direct Axis due to some of its employees. I app**** for a personal loan and first was declined after spoke to very impatient consultants. It was then approved, and I received the SMS confirming. Later on, another SMSs that my loan quote has been recalculated, and that consultant will call me. Never received a call. Another SMS's again my loan has been reviewed contact Direct Axis. I then called it seems consultants were clueless on what's happening with my application. Phoned several times experiencing same problem. I then try again and the Lady who was helping trying to give my options though seems to have not much info on what is happening with my application. I was then told consultants from credit department will call me and advise on my options. No one has called even today. I emailed to get someone to explain on my options in order to decide.

Try online to continue with my application and keep getting below error

"Thank you for your application. We have a few more checks to do before we're able to offer you a loan. These checks may take a few hours to complete. There's a slight chance that we may need documents from you. If so, an advisor will contact you to explain what we need"

Only need someone to explain on my options so that I understand and be able to ask questions in order to decide to continue or not.

Please Direct Axis Consultants "Customer Care" is the most important thing for the business. Don't ruin the image of your big company kindly have patience. Without Direct Axis customers you won't be able to put food on the table