1 reviews | Active since Nov 2016
Lack of assistance!!
<p>A few months ago I was a victim of identity theft. Earlier this month when I tried to access my Direct Axis account information on their website I noticed that the cell phone number used to send one time PINs had been changed to the cell phone number the ********* has been using. Despite contacting DirectAxis and requesting that they correct this (I sent proof that my identity number has been compromised) no one has been in contact to assist.</p>
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist.
Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist.
Thank you for getting back to me and assisting me with resolving this.
Thank you for getting back to me and assisting me with resolving this.
We're pleased that you're happy with the way in which everything has been settled. Thank you for getting in touch!
We're pleased that you're happy with the way in which everything has been settled. Thank you for getting in touch!