Hellopeter
Share Your Experience

1 reviews | Active since Nov 2016

19 Mar 2021, 19:31

K*k customer service

We are fed up!!!!!!!!!!

For more than a year we are trying to get you to change our debit order to our new bank account.

We have a paper trail of numerous emails.

This week alone Juanita in the call centre assured us someone will phone because every time we call we hold on for hours and noooooo one is assisting us.

Munroe in your call centre today called back 2hours later i have a screen shot of this..... And guess what... The debit order accout is stillllll not changed.

If you want your money you can please call us on ***.

If not it is on you.

We have a paper and call trail for more than a year now. This is ridiculous you should really get other staff that wants to work.

If this loan is paid up we willlll never do business with you again.

Thank you for nothing

Steph****

0
Replies (21)
DirectAxis
DirectAxis's reply23 Mar 2021, 10:12
Official
Hello Elzaane,  Thanks for reaching out to us.  Please accept our humble apologies for the difficulties and inconvenience caused, we acknowledge your frustration. We care about our customers and work hard to ensure they are constantly satisfied.  We have escalated your feedback onto our Customer Care Team as of high importance so that they can urgently provide you with assistance.  We will keep you in the loop until everything is sorted.  Team DirectAxis 

Best regards,

's update23 Mar 2021, 15:21
Reviewer Update
Your customer care phoned.
Call was unfortunately missed and they have not tried phoning again.

Please ask someone to make contact to change the debit details.
DirectAxis
DirectAxis's reply24 Mar 2021, 08:01
Official
Hello Elzaane, 

Thanks for letting us know. 

We will inform our Customer Care Team to provide you with a courtesy call.

Team DirectAxis

Best regards,

's update24 Mar 2021, 11:51
Reviewer Update
Customer care has yet to phone. Debit orders are running tomorrow and it just looks like you do not want your payment.

Call me on ***
Thank you
DirectAxis
DirectAxis's reply24 Mar 2021, 12:34
Official
Please send us your contact number privately so that we are able to view it on our side. 

Best regards,

's update24 Mar 2021, 12:36
Reviewer Update
*** - thank you 
's update24 Mar 2021, 14:00
Reviewer Update
I have left the number an hour ago and no one as yet phoned.

*** 

Please contact me 
DirectAxis
DirectAxis's reply24 Mar 2021, 14:38
Official
Hello Elzaane, 

We have informed our Team Leaders that you are available to be contacted. Please be on the lookout for our call. 

Best regards,

's update24 Mar 2021, 15:33
Reviewer Update
Still waiting on your call
's update24 Mar 2021, 15:51
Reviewer Update
It is more than 3 and a half hours and no one has phoned.
's update25 Mar 2021, 09:02
Reviewer Update
2 days later........ And no one has phoned.........
's update25 Mar 2021, 09:03
Reviewer Update
Can we still expect a call from you
's update25 Mar 2021, 09:04
Reviewer Update
This is the most k#kest service ever.

We will not be bothered anymore.

The time will come when you want your money then you WILL phone.....
DirectAxis
DirectAxis's reply25 Mar 2021, 09:28
Official
Hello Elzaane, 

Our Customer Care Team tried contacting you yesterday but your cell phone remained unanswered. Please provide us with a suitable time to call.

Team DirectAxis 

Best regards,

's update25 Mar 2021, 09:44
Reviewer Update
No one has phoned yesterday there is no miscalls. Please contact me now *** 
's update25 Mar 2021, 09:46
Reviewer Update
Someone is not doing their job no one has called me!!!!
's update25 Mar 2021, 10:03
Reviewer Update
We have been waiting by the phone still no call
's update25 Mar 2021, 10:23
Reviewer Update
????????????

Still waiting
DirectAxis
DirectAxis's reply25 Mar 2021, 10:30
Official
Hello Elzaane, 

We have informed our Customer Care Team to urgently contact you. 


Best regards,

's update25 Mar 2021, 12:23
Reviewer Update
Your consultant just called. Phone hardly rang and they hung up......
DirectAxis
DirectAxis's reply29 Mar 2021, 11:33
Official
Hello Elzaane, 

We have received confirmation that you have been assisted and that everything has been sorted. 

Please reach out to us should you have any further questions. 

Team DirectAxis 

Best regards,