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Ashton N

1 reviews | Active since Aug 2016

23 Nov 2017, 06:55

Just want to settle my account.. It's been over a month of communication!

Direct Axis is absolutely taking me for a joy ride.. I have the funds to settle this account that has exhaustive interest rates and makes you take a policy with your loan, so you spend your whole life paying them back with the loan never reducing with every payment you make...

I just want to pay my account, I was in contact with an agent, but she was unable to assist me because the standard bank APP could not recognize the banking details she gave me... I am in China, I can't come to the branch, I can't call the call center... I have emailed so many times to no avail...

I just want my updated statement and my settlement figure with correct banking details... My Standard Bank App has "DirectAxis Personal Loans" as an option... I don't know know if I should use this... This is so frustrating because the longer this drags on, the more I get charged with the high interest and bull**** policy... It seems as if this is being done deliberately...

0
Replies (9)
DirectAxis
DirectAxis's reply23 Nov 2017, 08:28
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis
DirectAxis's reply23 Nov 2017, 14:42
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis

AN
Ashton N's update27 Nov 2017, 07:30
Reviewer Update
Hi, my issue hasn't been resolved.. I made payment and I sent through my proof of payment to so many different email addresses including the social media email that responded to this query... I have had no response from anyone... And I am still awaiting confirmation that this account is closed.... I reiterated that I want nothing to do with Direct Axis as I am in China... I no longer require any service... I just need the account to be closed..
AN
Ashton N's update28 Nov 2017, 10:19
Reviewer Update
Hi, I am awaiting your response...
AN
Ashton N's update28 Nov 2017, 11:46
Reviewer Update
I'm really glad to hear that... Thank u very much
AN
Ashton N's update02 Dec 2017, 04:31
Reviewer Update
Hi, I understand that this is a process and you have received payment. I do however require confirmation and I also need confirmation that I will not be getting debited on the 18th of this month. My settlement letter clearly states that my last payment is on the 18th of November 2017. Thank you.
DirectAxis
DirectAxis's reply04 Dec 2017, 08:25
Official

Hello, your account is closed. We have emailed you a paid up letter, please confirm receipt thereof.

AN
Ashton N's update05 Dec 2017, 09:43
Reviewer Update
Thank you so much... You have no idea how relieved I am...
DirectAxis
DirectAxis's reply05 Dec 2017, 10:02
Official

You are welcome.