KM
Khutso M
1 reviews | Active since Oct 2016
29 Apr 2022, 16:56
Just want my account updated and cleared!
I have paid up my account through a third party and sent my paid up letter to them as advised. I have been calling numerous times, only to be transferred from one extension to another with no update about the account. The extensions I'm transferred to are unavailable, not when I was told to do a follow-up today. DirectAxis is utterly awful when it comes to services.
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DirectAxis's replyOfficial
03 May 2022, 09:21 Hello Khutso Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience, we are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply03 May 2022, 09:21
Official
Hello Khutso Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience, we are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis