CvdB
Coenraad van den Berg
1 reviews | Active since Sept 2015
11 Jun 2021, 11:05
Just problems with DirectAxis
Had major issues with DirectAxis earlier whereby they did not deduct the monthly installment from my account, they handed me over to attorneys for legal action, now again the same problem, rand few debit orders as normal and then it stopped, now again they handed me over to attorneys. Last time the credit ombudsman asked me if they can assist and I informed them that it was resolved, now I have the same problem. Watch out for DirectAxis, you will have problems guaranteed.
Helpful (0)
Replies (8)0
Replies (8)
DirectAxis's replyOfficial
11 Jun 2021, 12:11Hello Coenraad,
Thank you for reaching out to us.
Please accept our apologies for your experience. Our system is currently experiencing technical difficulties. We are working to resolve the issue as quickly as possible. We've escalated your query to our support team and a consultant will be in touch with you. Thank you for your patience and understanding. Team DirectAxis
Thank you for reaching out to us.
Please accept our apologies for your experience. Our system is currently experiencing technical difficulties. We are working to resolve the issue as quickly as possible. We've escalated your query to our support team and a consultant will be in touch with you. Thank you for your patience and understanding. Team DirectAxis
Best regards,
DirectAxis's reply11 Jun 2021, 12:11
Official
Hello Coenraad,
Thank you for reaching out to us.
Please accept our apologies for your experience. Our system is currently experiencing technical difficulties. We are working to resolve the issue as quickly as possible. We've escalated your query to our support team and a consultant will be in touch with you. Thank you for your patience and understanding. Team DirectAxis
Thank you for reaching out to us.
Please accept our apologies for your experience. Our system is currently experiencing technical difficulties. We are working to resolve the issue as quickly as possible. We've escalated your query to our support team and a consultant will be in touch with you. Thank you for your patience and understanding. Team DirectAxis
Best regards,
CvdB
Coenraad van den Berg's updateReviewer Update
24 Jun 2021, 09:09Still handed over again by another company! After they told me that they had problems with their system!
CvdB
Coenraad van den Berg's update24 Jun 2021, 09:09
Reviewer Update
Still handed over again by another company! After they told me that they had problems with their system!
DirectAxis's replyOfficial
24 Jun 2021, 17:12Hello Coenraad,
Our teams are currently dealing with your query and we will be in touch with you as soon as we're able to.
Team DirectAxis
Our teams are currently dealing with your query and we will be in touch with you as soon as we're able to.
Team DirectAxis
Best regards,
DirectAxis's reply24 Jun 2021, 17:12
Official
Hello Coenraad,
Our teams are currently dealing with your query and we will be in touch with you as soon as we're able to.
Team DirectAxis
Our teams are currently dealing with your query and we will be in touch with you as soon as we're able to.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
25 Jun 2021, 14:49Hello Coenraad,
We have received feedback that you had a payment arrangement that you did not honour.
Please let us know if you wish to be contacted to have your account brought up to date.
Team DirectAxis
We have received feedback that you had a payment arrangement that you did not honour.
Please let us know if you wish to be contacted to have your account brought up to date.
Team DirectAxis
Best regards,
DirectAxis's reply25 Jun 2021, 14:49
Official
Hello Coenraad,
We have received feedback that you had a payment arrangement that you did not honour.
Please let us know if you wish to be contacted to have your account brought up to date.
Team DirectAxis
We have received feedback that you had a payment arrangement that you did not honour.
Please let us know if you wish to be contacted to have your account brought up to date.
Team DirectAxis
Best regards,
CvdB
Coenraad van den Berg's updateReviewer Update
29 Jun 2021, 09:24What payment arrangement, every month there went debit orders off my account, last two months it stopped, please let them call me, I would also reopen my case at the credit ombudsman
CvdB
Coenraad van den Berg's update29 Jun 2021, 09:24
Reviewer Update
What payment arrangement, every month there went debit orders off my account, last two months it stopped, please let them call me, I would also reopen my case at the credit ombudsman
DirectAxis's replyOfficial
29 Jun 2021, 09:51 Hello Coenraad, we have arranged for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply29 Jun 2021, 09:51
Official
Hello Coenraad, we have arranged for a consultant to call you. Team DirectAxis
Best regards,
CvdB
Coenraad van den Berg's updateReviewer Update
29 Jun 2021, 12:21Thank you it was sorted out.
CvdB
Coenraad van den Berg's update29 Jun 2021, 12:21
Reviewer Update
Thank you it was sorted out.
DirectAxis's replyOfficial
29 Jun 2021, 12:43Great! You're welcome.
Best regards,
DirectAxis's reply29 Jun 2021, 12:43
Official
Great! You're welcome.
Best regards,