tT
thabelo T
1 reviews | Active since Nov 2020
26 Nov 2020, 17:14
JUST LET ME SETTLE MY LOAN
I want to settle my loan. I keep getting sent from pillar to post, and nobody seems to know what to do. Its so convenient that their channels are so easy when taking out a loan, but when I want to settle it, it becomes an actuarial science exam. JUST LET ME SETTLE MY LOAN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Replies (2)
DirectAxis's replyOfficial
27 Nov 2020, 09:21Hello Thabelo, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we understand your frustration and would like to assist you. We have escalated your review to a Team Leader in our Customer Care Department to provide you with a settlement letter. We will keep you updated until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply27 Nov 2020, 09:21
Official
Hello Thabelo, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we understand your frustration and would like to assist you. We have escalated your review to a Team Leader in our Customer Care Department to provide you with a settlement letter. We will keep you updated until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
27 Nov 2020, 12:15Hello Thabelo, We are able to confirm that you have received a call from our support team to clear things up. If you need any further assistance do not hesitate to contact us. Team DirectAxis
Best regards,
DirectAxis's reply27 Nov 2020, 12:15
Official
Hello Thabelo, We are able to confirm that you have received a call from our support team to clear things up. If you need any further assistance do not hesitate to contact us. Team DirectAxis
Best regards,