I’ve been handed over on Adjusted level 3 without being offered any holiday payment

This company together with Sanlam are ******, in this adjusted level 3 my account has been handed over, I have been making arrangements of holiday payments, reduce installment and etc to my surprise this company to me to attorneys without my knowledge and my consent and I have been debited twice how is that possible on earth. By them and by their Attorneys I feel they are disrespectful and do not abide by the rules of Covid and presidency. I will not do business with them anymore. They even have a nerve of putting a stop on my account in orders to deny me to reverse my money. This people are ****** and I will take this further for not adhering to the rules and for charging abnormal interest. Banking Ombadsman should intervene.