It's Betty Moleke my number ***. It's urgent. Because I don't understand from when when u apply for a loan u have to pay for insurance and bank charges

I app**** for a loan they approved it for them to relise it they wanted 3500 for insurance which I did send. So yesterday as they were supposed to release it they wanted 4800 as bank charges so I asked them how do I pay u guys bank charges they said to me its a must. So. They gave me a personal bank account which I asked about u doesn't it have a company name so they couldn't answer me they kept on saying its bank charges. I refused to pay for it it and asked for my refund which today the are telling me that I have to pay 380 for cancellelation airtime I refused also because they never paid any airtime for my transaction. So they don't want to give back my 3500 that I deposited into Some account. I have all the proof you will need. Please help me to get my money back