HN
Hetisani N
1 reviews | Active since Jan 2019
26 Nov 2021, 13:49
Irritated with the level of service i received
I have a complaint with the customer care department. all i want to do is switch my banking details and date and that clearly seems to be hustle, when i call i am either being transferred from pillar to post where no seems to able to assist me. I have been on the phone for more than 3 hours now and still no assistance. Totally disappointed in the level of service being provided . The consultants are either rude or dont even give clarity to what should be done or why i am being transferred. Funny enough when one is applying for a loan we get more that 10 calls within a space of 1 hour.
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DirectAxis's replyOfficial
26 Nov 2021, 15:33Hello Hetisani, Thank you for the feedback. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We've escalated your query to our Accounts Team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply26 Nov 2021, 15:33
Official
Hello Hetisani, Thank you for the feedback. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We've escalated your query to our Accounts Team and a consultant will be in touch with you. Team DirectAxis