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gloria P
1 reviews | Active since Dec 2011
31 Mar 2023, 22:21
Interest charged on settled account
Loan was settled on july 28 and there's was a refund due to me .As I was not well to submit required documents, there's been interest charged on the settled account.If the loan was settled in july, all interest ( interest,ncr charge, var premium) charged from August are for what.Thank God I'm healthy again , now I check my things.If I died my family wouldn't have been refunded this money.
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DirectAxis's replyOfficial
03 Apr 2023, 08:55Hello Gloria,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply03 Apr 2023, 08:55
Official
Hello Gloria,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis