INCREDIBLY DISSATISFIED-RESOLVE ASAP!

Good day to whom this may concern,

I am emailing as I have tried to call and was prompted to use another method of communication as there are technical difficulties.

I have been making payment of R200.00 every month as I do not have a job at the moment and get bits from family, to pay my direct axis account.

With direct axis having knowledge of this, I have now received a letter of demand in my post as though I have not made any payment over the past few months despite informing the team I literally have no job.

Please can I get a response or phone call so I can get to the bottom of this discrepancy, as it’s extremely distressing to reiterate the same story every time I am contacted by direct axis.

Kind regards,

***