KR
Kobus R
1 reviews | Active since Mar 2015
07 May 2026, 16:04
Incorrect Loan amount paid out
Good Day All,
Kindly please take note that I am logging a formal complaint.
I app**** for a loan and agreed to a loan amount of R65000.00.
Instead you paid out R230,000.00. I have advised you of this error and you requested the amount of
R150, 273. 84. Was needed to be paid back to paid back.
You have not rep**** to my concerns and my account has not been restricted:
You have negatively impacted me: You have overstated my credit amount due on my record as a loan of R230,000 at credit bureau You have deducted a debit order for far more than what was agreed when the agreement was concluded.
Please can you supply urgent feedback?
I will report you to the Ombudsman.
Kobus de Ru
Helpful (0)
Replies (1)0
Replies (1)DirectAxis's replyOfficial
07 May 2026, 16:32Good day Mr Jacobus J De Ru
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team, and a consultant will be in touch with you.
Team DirectAxis
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team, and a consultant will be in touch with you.
Team DirectAxis
Best regards,
DirectAxis's reply07 May 2026, 16:32
Official
Good day Mr Jacobus J De Ru
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team, and a consultant will be in touch with you.
Team DirectAxis
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team, and a consultant will be in touch with you.
Team DirectAxis
Best regards,
