Incorrect ITC record that negatively impacts my credit rating and chances of owning my new home...

Thay have incorrectly noted a default on my ITC record which is now affecting my chances of buying a home... I changed employment in February and have been contacting direct axis every month to change my debit order details and they have failed to do so but continue debiting me on the wrong date.

Each month I would have to call for them to debit on the right date and only now has this been rectified,however they have noted that I did not pay my loan installment even though payments have been successfully collected. Worst part is this is after I was assured that this would not be done as it was their fault for not updating my records and not my fault.

I am in the process of purchasing a home and this has now negatively impacted my credit rating.

I have contacted their offices and sent a complaint but have not yet received any feedback.

I have been a loyal customer to direct axis and have never defaulted on my loan installments and I'm so disappointed that they could do such to me.

I need this to be rectified urgently.