ZM
Zanele` Mafalala
1 reviews | Active since Mar 2013
30 Jan 2021, 22:12
Incorrect information on Direct Axis Pulse
I downloaded the Direct Axis Pulse app in order to have easy access to my credit profile and report and since everyone was recom****nf it i thought it must be good but boy was I wrong. Ive been trying for the last 3 WEEKS to correct the factually incorrect information that is appearing on this app. I've phoned Direct Axis directly as well as Transunion but received NO JOY...I'm now at my wits end...ALL I WANT IS FOR MY PROFILE TO REFLECT THE CORRECT INFORMATION AND FOR CLOSED ACCOUNTS TO REFLECT AS SUCH AS THEY ARE AFFECTING MY CREDIT SCORE!!!! CAN ANY COMPETENT PERSON PLEASE ASSIST ME WITH THIS....Surely it cant be that hard.
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
01 Feb 2021, 09:02Hello Zanele,
Thanks for reaching out to us.
We are sorry to hear about the difficulties you’ve been experiencing, please accept our humble apologies for the inconvenience this is causing you.
Kindly send us a private message with your ID number and contact numbers so that our PULSE team can look into the matter and urgently assist.
Team DirectAxis
DirectAxis's reply01 Feb 2021, 09:02
Official
Hello Zanele,
Thanks for reaching out to us.
We are sorry to hear about the difficulties you’ve been experiencing, please accept our humble apologies for the inconvenience this is causing you.
Kindly send us a private message with your ID number and contact numbers so that our PULSE team can look into the matter and urgently assist.
Team DirectAxis
DirectAxis's replyOfficial
01 Feb 2021, 10:58Hello Zanele,
Thanks for sending us your details.
Our Pulse Team is having a look at your profile and will compare the data from the report to our internal records.
We will let you know once everything has been sorted.
Team DirectAxis
DirectAxis's reply01 Feb 2021, 10:58
Official
Hello Zanele,
Thanks for sending us your details.
Our Pulse Team is having a look at your profile and will compare the data from the report to our internal records.
We will let you know once everything has been sorted.
Team DirectAxis
ZM
Zanele` Mafalala's updateReviewer Update
04 Feb 2021, 11:18DIRECT AXIS PULSE....PLEASE ADVISE HOW MUCH LONGER IS YOUR INVESTIGATION GOING TO TAKE??????
ZM
Zanele` Mafalala's update04 Feb 2021, 11:18
Reviewer Update
DIRECT AXIS PULSE....PLEASE ADVISE HOW MUCH LONGER IS YOUR INVESTIGATION GOING TO TAKE??????
DirectAxis's replyOfficial
04 Feb 2021, 12:15Hello Zanele,
Thanks for reaching out to us.
The Pulse Team is liaising with the team at TransUnion to resolve your query.
We will let you know as soon as we have an outcome.
Team DirectAxis
DirectAxis's reply04 Feb 2021, 12:15
Official
Hello Zanele,
Thanks for reaching out to us.
The Pulse Team is liaising with the team at TransUnion to resolve your query.
We will let you know as soon as we have an outcome.
Team DirectAxis
DirectAxis's replyOfficial
05 Feb 2021, 15:37Hello Zanele,
We have received confirmation that you have been assisted by our Pulse Team and that everything has been sorted.
Please reach out to us should you need further assistance.
Team DirectAxis
DirectAxis's reply05 Feb 2021, 15:37
Official
Hello Zanele,
We have received confirmation that you have been assisted by our Pulse Team and that everything has been sorted.
Please reach out to us should you need further assistance.
Team DirectAxis