Incorrect Information and *********** consultants

Direct Axis hires *********** people, they do not invest in training their staff in customer service. I have called many times and their consultants always offer me incorrect information. Their consultants sound as though they hate their jobs are only doing the job to get an income. They hire people with no passion for customer service and I am very shocked that FNB is linked to this company.The latest person I spoke to is Clint who sounded very sleepy and bored. I have never called in and spoke to an agent who sounded professional and willing to help or who sounded happy.