1 reviews | Active since Sept 2010
INCORRECT INFO HANDED TO CREDIT BUREAU
I called the contact center to enquire as to whether I could increase my loan amount. I am ahead on this account and up to date on all other accounts. No financial information was requested. I was declined, due to credit bureau information. I phoned the credit bureau who informed me that they pass the buck and that they decline loans due to their own criteria. My report, now received, shows no credit problem. I no longer want the loan, but I'm furious that they then placed a note on my credit report stating that I had app**** to increase the loan and stated in capital letters - AFFORDABILITY.. To my mind, this is an uninformed comment and will have a negative effect on any future applications at other institutions.
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
