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Sharon T

1 reviews | Active since Sept 2010

23 Mar 2016, 16:22

INCORRECT INFO HANDED TO CREDIT BUREAU

I called the contact center to enquire as to whether I could increase my loan amount. I am ahead on this account and up to date on all other accounts. No financial information was requested. I was declined, due to credit bureau information. I phoned the credit bureau who informed me that they pass the buck and that they decline loans due to their own criteria. My report, now received, shows no credit problem. I no longer want the loan, but I'm furious that they then placed a note on my credit report stating that I had app**** to increase the loan and stated in capital letters - AFFORDABILITY.. To my mind, this is an uninformed comment and will have a negative effect on any future applications at other institutions.

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Replies (1)
DirectAxis
DirectAxis's reply23 Mar 2016, 16:28
Official
Hello Florry,

Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.

Kind regards,
Direct Axis Customer Relationship Management Team